Saturday, December 10, 2011

This is an update of my Ebay debacle. I sent the package on it's way, but my wife didn't send it priority mail, which upset the buyer. Here is the end tracking information.

Package Services

Delivered
December 14, 2011, 10:41 am
LUDLOW, MA 01056


Expected Delivery By:
December 8, 2011
Delivery Confirmation™
Insured


Processed through USPS Sort Facility
December 12, 2011, 1:02 am
SPRINGFIELD, MA 01152

Processed through USPS Sort Facility
December 11, 2011, 10:40 pm
SPRINGFIELD, MA 01152

Processed through USPS Sort Facility
December 10, 2011, 12:52 am
JERSEY CITY, NJ 07097

Depart USPS Sort Facility
December 09, 2011
SPRINGFIELD, MA 01152

Processed through USPS Sort Facility
December 08, 2011, 4:46 pm
SPRINGFIELD, MA 01152

Depart USPS Sort Facility
December 03, 2011
BELL GARDENS, CA 90201

Processed through USPS Sort Facility
December 03, 2011, 1:00 am
BELL GARDENS, CA 90201

Dispatched to Sort Facility
December 01, 2011, 5:04 pm


You will note that the package made it to MA, then for some reason was diverted to NJ. Who the fuck knows.

The email exchange during all this is entertaining, almost worth the loss of the iPad, should I actually lose it. Still waiting for another email, but the conversation so far is below.

Sent Wednesday, November 30, 2011
Hello Jennie,

Thank you for bidding on the iPad. I have received your payment and will put the tablet, iPad Serial # GB0291JRZ39 in the mail within the next few days and email you the details when I do so.

Cheers,
I received no communication after this email, complete silence.
Then...
Received Wednesday, December 7
hI,
i STILL NOT NOT RECEIVE THE IPAD FOR $13.95 SHIPPING DID YOU SHIP THIS PRIORTY MAIL?
JENNIE

I noted the caps, nice touch.
Received Wednesday, December 7
THIS WAS A BIRTHDAY GIFT I NEEDED IT FOR SUNDAY. FOR A BIRTHDAY GIFT. I AM SO DISCUSTED IT IS STILL IN CALIF.
I replied to this one.
Sent Wednesday, December 7
Hello Jennie,

The USPS tracking isn't the greatest, I know. I was surprised to see it was going to CA, but they expect it to be delivered tomorrow. This is what I get from Track & Confirm;

Label/Receipt Number: 0311 2550 0002 5925 4725
Expected Delivery Date: December 8, 2011
Class: Package Services
Service(s): Delivery Confirmation™
Insured
Status: Depart USPS Sort Facility
Your item departed our BELL GARDENS, CA 90201 sort facility on December 03, 2011.

Regards

Received Wednesday, December 7
DID YOU SHIP PRIORTY MAIL?

Sent Wednesday, December 7
No, asked my wife to do it and I didn't specify, thought it was a given. I can refund the shipping if you like.
Things started to get ugly, and I didn't reply to the next one.
Received Wednesday, December 7
why would you ship a 400.00 item with cheap shipping? would you like that done to you?
Nor did I reply to this next one, things were still ugly, and the caps continued.

Received Wednesday, December 8
IT IS STILL IN CALIFORNIA , IF I DON'T GET IT TODAY THEN YOU CAN KEEP IT.
JENNIE


I thought about pointing out in an email that the latest update on the Post Office site was dated December 3rd, but I'd already pointed out that the updates weren't the greatest, and the expected delivery date was that day. I figured I was dealing with a psuedo psycho, and didn't want to fan the flames. So, I just let it sit

Received Friday, December 9
today is the dec 9th and it is not here. you sugested you would refund my shipping , that would be a good idea since i am 5 days late on my daughters birthday gift.
jennie

I noticed the caps lock came off, but she is still being rude. I refrained from pointing out that never did I guarantee that I would get the thing there for the alleged birthday.
Received Friday, December 9
IT IS DEC 9 AND I HAVE STILL NOT RECEIVED THE IPAD.
JENNIE

No fucking shit, and the caps are back.

Received Saturday, December 10
yes you can reund my shipping like you said. did did not get it.
jennie


Received Saturday, December 10
Hi,
now i am confused why it it in new jersey? did you request it back?
jennie

Caps are off again, and it seems she is making an attempt at being polite, but I'd already had it. What I wanted to say was that she is more than just confused, hence my lack of response.

Received Saturday, December 10
Hi,
now i am confused why it it in new jersey? did you request it back? I still want it . Thought for sure i would get it today. Please answer. Sorry i was so upset.
jennie

Yep, an attempt at politeness, but still I'd had enough. There was nothing I could do, the question about whether I requested it back was just stupid because that isn't possible. This was the last email. There were attempts to get my phone number from Ebay, but I hadn't updated that information to replace our old disconnected landline with cell phones. It took four more days to get routed back to MA and get delivered. The Post Office isn't the greatest, and it probably would have been less painful had we sent it priority. My wife tried to take responsibility for that, but I didn't specify that, just the return receipt request and insurance. I sent an email today acknowledging delivery...

Sent Thursday, December 15
Hello Jennie,

I see that the iPad was delivered. If you want to keep it, I will refund the shipping via paypal. If you no longer want it and send it back, I will submit a full refund when I receive it.

Regards,



Worst case scenario, she tries to send it back without insurance and it gets lost, or arrives broken. I would prefer she just take the shipping charges and be done with it. She is an idiot, and I expected something different from someone with 100% feedback over 14,000+ transactions.

1 comment:

Anonymous said...

Wow. I love when people get mad at a seller when it's not their fault.